Carter's Junk Away — Effective Date: February 27, 2026
1. Business Information
Carter's Junk Away · Service Area: Colorado · Phone: 970-222-6191 · Email: [email protected]
Carter's Junk Away ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including through our website, phone calls, and text messaging services.
2. Information We Collect
We may collect the following information:
- Name
- Phone number
- Email address
- Service address
- Billing information
- Job details and service history
- Photos related to service requests
- Communications sent via phone, SMS, email, or website
3. How We Use Your Information
We use your information to:
- Schedule and confirm appointments
- Send service updates and reminders
- Provide estimates and invoices
- Process payments
- Respond to customer service requests
- Improve our services
- Send promotional messages (only if you opt in)
We do not sell your personal information.
4. Text Messaging (SMS) Communications
By providing your phone number, you consent to receive text messages from Carter's Junk Away related to:
- Appointment confirmations and reminders
- Job updates
- Invoices and billing notifications
- Customer support communications
- Promotional offers (if opted in)
Message frequency varies depending on your service activity. Message and data rates may apply.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to unsubscribe or HELP for assistance. You may also contact us at 970-222-6191 or [email protected].
5. How We Protect Your Information
We implement reasonable security measures to protect your personal information, including:
- Secure software systems
- Restricted access to customer data
- Industry-standard safeguards
- Secure payment processing platforms
However, no electronic system is completely secure.
6. Sharing of Information
We may share your information only when necessary to operate our business, including:
- Payment processors
- Software providers (including scheduling and CRM systems such as Jobber)
- Service providers assisting in business operations
We do not sell, rent, or trade your personal information.
7. Data Retention
We retain customer information as long as necessary to provide services, maintain accurate business records, and comply with legal obligations. You may request deletion of your personal data by contacting us.
8. Your Rights
You may:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your data
- Withdraw consent for communications
To exercise these rights, contact us at 970-222-6191 or [email protected].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Information
Carter's Junk Away · Phone: 970-222-6191 · Email: [email protected] · Service Area: Colorado